Returns and Refunds Policy

Returns and Refunds Policy

Returns

My return policy lasts 30 days from the date of delivery. If 30 days have gone by since your purchase, unfortunately, I can’t offer you a refund or exchange unless the item was faulty, whereby is subject to the conditions below:

To be eligible for a return, your item must be unused and in the same condition that you received it.

Damaged items

In the unlikely event that an item is received damaged, you must contact me within 48 hours of delivery via email or phone. I ask for a picture of the damage and will then discuss with you how to rectify the issue.

I cannot accept responsibility for framed pictures being damaged during hanging. 

How to Complete Your Return

If I ask for a return then you can then send the product back to the return address provided when authorised, via a secure courier. You’ll need to arrange and pay for an appropriate courier; you should also make sure the product is insured with the courier and securely packaged for its safe return.
Please ensure authorised returns are delivered within 14 working days.
Once I’ve received the product, I’ll check it over and then contact you with the next steps.
Please see our Refund policy below.

Refunds

Once your refund is processed, it leaves me immediately and you will be sent an email notification, however, it typically may take up to 3 to 7 working days to appear, depending upon your payment provider.

Returned Item Refunds

Once your returned item is received and inspected, if it meets the Return criteria above, I will issue a full refund. In the event the item when received does not meet the above criteria, I will notify you of any applicable refund.

Please note I will not refund any unauthorised returns or returns received after 14 working days from return authorisation.